Exoprise Featured in Latest Forrester Now Tech: End User Experience Management Report

Exoprise Receives High Scores in Application Monitoring, SaaS Application Monitoring, Network Monitoring, ISP Monitoring, and Synthetic Test Criteria for Microsoft 365, SaaS, and Third-Party VoIP Applications

WALTHAM, Ma., May 25, 2022 /PRNewswire/ — Exoprisea leading provider of digital experience monitoring (DEM) solutions, announced that the company was featured as a monitoring provider in The Forrester Now Tech: End-User Experience Management, Q2 2022 report The Now Tech report highlights the need for enterprise IT managers to use end-user experience management (EUEM) solutions to reduce technology-related disruption in the workplace , improve employee productivity, and measure employee experience from every endpoint.

Forrester defines EUEM as “a client-side feature set that helps operations professionals manage the day-to-day employee technology experience by collect and analyze telemetry data employee devices, apps, networks, user identities and feedback. These agent-based solutions reside on the device itself and help operations proactively identify and remediate technology experience degradation.”

The Forrester report evaluated Exoprise on fourteen different criteria with high scores in application monitoring, network and ISP monitoring, SaaS application monitoring, and synthetic testing. Based on the scores collected, Forrester’s research placed Exoprise in two different and appropriate EUEM market segments (monitoring suite and specialized tool). Other providers in the same category received only one segment.

“We are excited to be part of Forrester Research, positioning us as a leading DEM solution for today’s distributed workforce,” said Exoprise CEO. Jason Lieblich. “Modern enterprises know no boundaries, making it difficult for IT to monitor the digital employee experience without visibility into device, application, and network performance. Only Exoprise Better Together Solution Synthetics and RUM increases employee productivity and manages a superior digital experience with complete visibility into remote collaboration, cloud application migration, and complex networking. »

Exoprise Network DEM solutions include:

1. Deep network tracing and remote collaboration telemetry – IT monitors low-level UDP connection and device performance as users interact with collaboration applications on any network.

2. Latency and packet loss detection – Exoprise Service Watch Real User Monitoring (RUM) collects latency, jitter, and response time for network applications such as Teams, Zoom, and WebEx.

3. Hop-by-hop diagnostics for streaming applications – View hop-by-hop packet flow from any endpoint, whether home or corporate LAN, and identify networking issues.

4. Predict network problems before they happen – Gather observability, monitoring, and crowdsourcing data to predict user experience issues before they happen.

5. Proactive failure detection – Get visibility beyond the terminal. Exoprise detects service disruptions in real time and flags issues beyond the control of IT.

6. Optimize third-party cloud service – Whether your business uses Microsoft 365 or in-house SaaS applications, Exoprise monitors all synthetic transactions to optimize application delivery.

The report mainly includes Customer Exoprise, BCD Travel, that monitors employee experiences with Microsoft 365 and Teams across all regions, enabling comprehensive coverage and maximizing productivity.

“Due to Covid, our IT model shifted from supporting primary call center operations to supporting a much larger virtual environment. Interested in better measuring digital experiences from an end-user perspective Synthetic sensors in our central data centers collect data performance on Microsoft 365, but we wanted an even more complete picture. on-demand solution for monitoring real userswe can better understand the problems of our users in any geographic location,” said Kevin SantosSenior Director of IT, Network Operation Center, BCD Travel.

Learn more in Exoprise’s latest white paper on combining RUM and synthetics to ensure the best digital employee experience for streaming, collaboration, and VoIP applications such as Microsoft Teams, Zoom, and WebEx. Better Together: Combine Real User Monitoring with Synthetics

Additional Resources

About Exoprise
Exoprise enables IT teams to efficiently deploy and manage its monitoring solution and critical cloud-based applications and services. CloudReady provides real-time performance visibility from behind the firewall to the cloud and back with synthetic monitoring. Service Watch provides location-independent end-user experience insights for SaaS and third-party web applications with real user monitoring. By leveraging proactive network path diagnostics, real user experience metrics, real application usage data, and crowdsourced data analytics, organizations now have the visibility, speed, and the agility to easily ensure the best performance of the cloud service. Visit Exoprise on www.exoprise.comon Twitter @exopriseand LinkedIn.

Media Contact
Sid Kumar
Product Marketing Director at Exoprise
+1 781.209.5653
[email protected]

SOURCE Exhibition

Lance B. Holton