Launch of Unified Analytics by BigPanda Inc

BigPanda, Inc. has launched Unified Analytics, a revamped feature that gives IT Ops teams new self-service analytics capabilities to create new, highly interactive dashboards and reports from complex IT Ops alert data. BigPanda is the only AIOps platform that also provides a comprehensive library of out-of-the-box operational and value dashboards that allow users to quickly track and measure valuable KPIs, metrics, and use cases. IT operations that show the impact of IT operations improvements on the business.

The path to measuring the business results of IT operations is not always clear. In fact, Gartner in its 2022 Market Guide for AIOps states, “One of the biggest barriers to implementing artificial intelligence for IT operations (AIOps) platforms is the difficulty in measuring their value and the lack of understanding of the benefits this is difficult to do for several reasons, including IT operations data that is extremely siled, visibility gaps between teams, and difficulty in understanding what KPIs to measure and how they have an impact on the business.

Launching unified analysis

BigPanda’s Unified Analytics addresses these challenges with new out-of-the-box, people-based dashboards that help IT organizations translate IT operations metrics into business impact. Leaders can now discover the impact of alert quality on IT operations, track the ongoing impact of various teams on incident response, and better demonstrate with metrics, improved IT operations productivity .

“As a trusted advisor and partner to enterprise IT organizations, Ballast Services strives to help our clients optimize their technology and internal workflows to make digital business more observable and resilient. A challenge we are facing is knowing all the unique metrics and KPIs each of our customers should focus on to improve their customer experience. BigPanda’s Unified Analytics gives our teams new IT Operations Executive Dashboards based on industry and BigPanda best practices that quickly identify improvements specific to each of our customers on how to improve noise reduction, service availability, and team productivity, and most importantly, help us translate these metrics into business impact for every customer,” explained Sys Automation Engineer Ty Patterson. computer systems at Ballast Services.

“With so much IT Ops data being created daily, teams need an easy way to mine it to see what’s working for the business and what’s not. BigPanda was already the most robust AIOps platform of the market, and with our new Unified Analytics, organizations are harnessing a virtuous cycle of data-driven analysis, decision-making and measurement that is having a massive impact on IT operations that deliver real business results,” said Fred Koopmans, Chief Product Officer of BigPanda.

The Next Generation of IT Operations

With BigPanda’s unified analytics, IT operations teams can ingest, normalize, and tag all alert data for display in a single window. A purpose-built data model provides calculated fields that eliminate the need for complex queries to measure time to assign, commit, repair, and resolve incidents. Users can create new, highly interactive dashboards with drag-and-drop functionality that makes it easy to measure KPIs, empowering teams to ask the right questions that lead to operational improvements.

Key benefits of BigPandas Unified Analytics include

Key benefits of BigPanda Unified Analytics include:

  • Organization-wide visibility. Use insights from data to improve operational and team performance with comprehensive, out-of-the-box IT Ops dashboards.
  • Cost savings. Measure the quality of alerts and link the impact on noise reduction and operator productivity.
  • Improved efficiency of IT operations. Operate at scale by reducing redundancies between teams and tools.

“Lumen Technologies manages the backbone of much of the world’s network traffic, so operational awareness is essential for us at all times. BigPanda’s Unified Analytics helps unify monitoring and observability data into a single We can create custom dashboards and create custom KPIs unique to our business, which helps us avoid surprises and illuminates ways to optimize incident management workflows,” said Lukas Johnson , Chief IT Infrastructure Engineer at Lumen Technologies.

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Lance B. Holton