REVIEW: The LagosRide app still has a long way to go

Leveraging mobile app technology, email has become one of the biggest transportation disruptions worldwide. In Nigeria, the arrival of companies like Uber and Taxify (now Bolt) changed the transport landscape. While new entrants such as InDriver and Rida are also making their way into the market, the entry of a government-owned email service for residents of Lagos State has taken the revolution to a new level. notch higher.

Launched in March this year, the LagosRide app is described as a mobility solution that allows users to book and share the cost of a ride with similar modes of transport. The app is designed to connect users based on their preferred pick-up and drop-off points, each no more than 1 km apart respectively, and a pick-up time of no more than 5 minutes.

The app, available on both the App Store and Google Play, has had over 10,000 downloads on the Google Play Store since its launch.

Apparently, one of the advantages of the Lagos Ride app over other email platforms is the carpool feature, which automatically helps users share costs. With this, Lagos Ride is expected to be more affordable than other email services available in the state.

User reviews

The LagosRide app certainly looks simple by design, mostly spotting a white color with a blue stripe below its homepage. However, 6 months after launch, the experience on the app has not been completely smooth for users of the Lagos Ride platform. Indeed, several user complaints through their reviews on Google Play Store indicate that the app still has a long way to go to provide an effective email service. Here’s what users have to say about their experience:

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Bukola Adanna was disappointed that her ride was canceled when it was almost time for her to be picked up and was unable to order another one. “It’s funny how you think it’s reasonable to book 30 minutes in advance regardless of the circumstances. I booked my morning pickup for 7am well before your 30 mins notice only to have your driver cancel by 6:57am without notice and I was not allowed to book another for 7am morning because I have to book 30 minutes in advance. What a useless and unreliable feature. Maybe you should stick with BRT because apparently your taxi service doesn’t have accommodations for emergencies,” she posted in her review of the app on Play Store.

Temilola Kutelu had the same trip cancellation problem. “You obviously aren’t ready to run a ride business. You’ve called multiple times to confirm anything. Multiple prompts on the app to confirm the ride, only to cancel it. So disappointed. It doesn’t is not mandatory to do e-hailing. she wrote.

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But Hadassah Pierre had a good experience with LagosRide except for the shortage of rides. “I had a good riding experience with Lagos Ride since end of May 2022; polite and patient drivers. The only catch so far is that you can’t have more than one stop when requesting, especially if you have multiple locations. There are not enough trips so you sometimes wait a bit before getting a driver.

Afolabi Oladayo is one of the few successful app users. According to him, “The big advantages of this ride are the lack of surge, affordability and cost sharing option, and the professionalism of most drivers. I have experienced excellent service from most drivers and have only encountered one rude young man since the 1st week of June 2022. Another amazing thing is that the vehicles are luxurious and brand new. The waiting time would be reduced as more vehicles were added by sponsors. I think I’m now addicted to Lag Ride. Kudos to you guys.

Esther Gbegudu’s experience is no different than many other app users who had to wait for hours without a ride. “This is total rubbish I was told to load my wallet I did and try to order a ride but it will still respond without a driver at your location I have tried every day for about two weeks now, and it keeps telling me no driver, even when I see the car go by.. Now my problem is how do I get my money back, please I need my money, I don’t want your useless ride anymore, pay me back. she says.

Another user who identified himself as ACME Super had issues with the app’s face detection feature and would like it removed. “Better if you remove the face detection elements to make it easier for customers to check in, this is giving me a headache as I have tried up to 9 different photos of myself and none of them work. ‘was usable in the name of the face detection problem.And if I’m in a hurry to register quickly.

Conclusion

The LagosRide app undoubtedly has many issues, which could best be described as teething issues given that it is less than a year old and there are opportunities for updates to fix bugs and address several user concerns. Beyond this, Lagos Ride management will also have to contend with the shortage of rides and frequent cancellation of orders by its drivers, which makes booking a ride on the platform unreliable.

Lance B. Holton